Complaints

If something has fallen short, write to us. We will look into it promptly and reply in writing.

If Something Has Gone Wrong

We would far rather hear it than not. Set out plainly what has happened and what you would like done, and send it to the person you have been dealing with, or to the firm directly where that is the subject of the complaint.

How We Handle It

We acknowledge a complaint promptly, look into it properly rather than defensively, and reply with a considered account and, where it is due, a remedy. We aim to resolve matters within a few weeks; where something will take longer, we tell you so and why.

Where Else It Can Go

A complaint about how we have handled your personal information can also be raised with the Information Commissioner's Office. A complaint about the conduct of the work itself is for us to resolve with you directly, and we treat it as the priority it is.